TERMS&CONDITIONS

These terms and conditions apply to everyone and every time you are using and/or ordering goods from this website. By accessing this website you confirm that you have read and understood these Terms&Conditions and agree with them.

Ownership

www.kncouture.com website is owned and operated by Katja Nuutinen Couture.

Katja Nuutinen Couture registered office is 7 Leopold Road, Wimbledon, London, SW19 7BB, United Kingdom. All rights in this website are owned by us.

Privacy policy

At Katja Nuutinen Couture your privacy is very important to us. We may collect information about you when you visit this website, register and buy products or services on the website, take part in promotions, competitions, customer surveys and questionnaires, contact us e.g. in writing or by phone.

Katja Nuutinen Couture will not disclose any information we receive from you to any third party; to other companies who provide a service to us; or any successors in title to our business; except where we have your consent; where we are required or permitted to do so by law

We use your information to process your order, check and verify your identity and prevent or detect crime. We may use your contact information for marketing purposes directly to you or market research purposes.

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Ordering and registering (Please note that information relating to ordering applies to online boutique products only, and not to bespoke services.)

You may order our products from this website. You are also welcome to view and order our products and materials in our store.

All prices are shown in GBR pounds and include all the relevant taxes and charges. Delivery charges are clearly stated on delivery section of Terms&Conditions.

Please choose your desired colour and personalising option on the product page. As colours are for illustrative purposes only and may appear different to different web users, we are happy to send you a colour/material sample if in doubt. You can order up to 3 colour swatches if required.

Payments are made via PayPal. You are not required to have a PayPal account to make the purchase.

Your order will be accepted by us and a contract will be formed between us and you only when we dispatch the goods to you. Title to the goods will pass to you on delivery. All orders are subject to availability.

You must ensure that the details provided by you for your purchase or registration at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when ordering or registering during your order processing.

When placing your order, you must ensure all the information regarding your order is correct and complete including, size, colour, measurement and any other such information that affects your order.

Delivery

We have a free worldwide delivery service. Dispatch time for stocked pieces is within one working day and for custom made goods within 7 working days from order, often much quicker. During busy periods this may be 10 days. "Custom made" means we do not stock that specific item but start to create it once we receive your order. Gift cards are despatched the same day if the order is received before 1pm.

Dispatch time is clearly marked on each product page. If you would like to receive your item quicker, please contact our customer services before placing your order.

You will be required to sign for the goods to acknowledge that you have received them.

 

International deliveries:

We can dispatch your order around the world. Please select your destination country at checkout. Deliveries outside UK may be subject to custom charges, over which we have no control or liability and which must be borne by you.

Do not accept any goods on the delivery that show damage on the packaging and contact our customer services immediately.

Whilst we make every effort to deliver goods on the day we specify, due to using a courier company we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for any costs incurred due to failed or delayed deliveries. If you have a problem with your delivery, please contact us as soon as possible.

Error on delivery

If there is an error on delivery, you should inform us in writing within 7 days from receiving the order. We will not be liable for any loss or damage if you fail to do this.

Refund and exchange

We hope you enjoy the item you purchased. We inspect each item carefully before dispatching to ensure it is in immaculate condition when you receive it.

If you are however unsatisfied with the product, you can cancel your contract with us within 7 working days from receiving it. Request a refund or exchange in writing detailing your name, address, phone number, order reference and reason for returning the item alongside with your product. You can find our contact details here.

We will only make a refund or exchange on unused, undamaged items, with security seal/label attached, returned in their original packaging, accompanied with all the parts/pieces included in the original product. Where a product has a security label warning that the product cannot be returned once the label is removed or tampered, a refund or exchange will not be given if the seal is broken or removed. We will not be liable for any loss or damage if you fail to do this.

We reserve the right to rectify a problem with your goods, and/or repair your goods.

We reserve the right to inspect the products prior to making a refund or exchange and make the decision on our discretion.

The refund will be made on the method of payment for the value of goods. We will not be liable for any cost of returning the goods to us. Refunds or exchange for goods purchased under a promotional offer will be based on the terms of the promotional price.

We strongly recommend you to return the item via a tracked delivery that is insured for the full value of the goods. Please pack the items carefully to protect them (ideally in the original packaging). We cannot take any responsibility over items gone missing or damaged in delivery.

Return address is:

KATJA NUUTINEN COUTURE
7 LEOPOLD ROAD
WIMBLEDON
LONDON
SW19 7BB
UK 

Custom made items only; We apply a restocking fee on all "custom made"- items, as these are not stocked but are made to your specific requirements after your order has been received. The fee is to cover part of the material cost of the item(s). These items include handbags and custom made clothing. Restocking fee is 30% of the item purchase value.

Cancelling or changing your order

In case you wish to cancel or alter your order, contact our customer services immediately. Whilst we cannot guarantee it is possible to do so, we will do our best to help you. This right does not apply to any made-to-order goods.

How to take care of your item

Please take care when handling your item as our products are handmade and often from delicate materials.

Garments:

  • Take care when using your garment, so that it does not get in contact with any surfaces, materials or substances that may cause damage to your garment.
  • Take care when wearing jewellery. It may catch the delicate fibres on fabrics causing tear and damage.
  • Always refer to the care label on the garment when cleaning you product. Generally all our garments are dry clean only. Mostly we use 100% silks and other natural fibres such as linen and wool. Materials are specified on each product information page.

 

Hats and Fascinators:

 

  • Hats are made of natural fibres (sinamay, wool felt and silk) that do get damages in rain, so avoid wearing your headpiece in wet conditions.
  • Always store your headpiece carefully placed in a box to avoid feathers getting damaged and the crowns and brims getting squashed. Do not bend your hat as the fibres may brake.
  • Always refer to the care label inside the hat when caring for you product.

 

Bags:

  • Our clutch bags are made using best quality leather, suede and 100% pure silks.
  • Take care when using your bag, so that it does not get in contact with any surfaces, materials or substances that may cause damage to your item.
  • Our bag frames are silver plated hence they may tarnish/oxidise in use. Once your bag is made, we apply a micro crystalline wax on the frame that protects it from tarnishing.
  • If tarnishing occurs you can polish the frame with silver polishing cloth. Do not use any liquids as it is likely to stain the leather/suede/silk. To prevent tarnishing, always handle the frame with clean hands as the most common causes for tarnishing are food, salt and oily residue from your hands and fingers, humidity and chemicals in the air, latex and rubber, wool and felt.
  • Do not immerse in water, wash or dry clean the bags.
  • Best way to store the item after use is wrapped in light colour cotton or acid free tissue paper. Put some tissue inside the bag to prevent it from flattening. Protect from damp and strong light.

We will not be liable for any loss or damage if you fail to follow instructions outlined in this section and care labels of the goods.

General

Katja Nuutinen Couture is the trademark or registered trademark of Katja Nuutinen and/or our affiliates in the UK and in other countries.

These Terms and Conditions and our contract with you shall be governed by and construed in accordance with the laws of England.

The description and specification of products in the website is approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products. As each product is individually made by hand, it is characteristic that some variation on the details (such as handmade flowers) may occur.

Images used on the website are for illustrative purposes only. The colour and appearance of actual products may differ from those shown on this website due to equipment used by individual users of the website.

We do our best to ensure that information provided in the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission. We reserve the right to change and alter any information, including these Terms&Conditions, on this website without prior notice and at any time. Those changes will be communicated on this website.

We will not be liable to you where we are unable to perform our obligations due to matters outside our control.

We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods. Our liability for any representation for loss or damage shall be limited to the sum paid by you for the goods.

A person who is not a party to these terms and conditions shall have no right to enforce any term under the contracts.

Nothing on these terms and conditions shall affect you statutory rights.

Intellectual property and copyrights

The content of the www.kncouture.com website is protected by UK and international copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the www.kncouture.com on your web browsing screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not copy or reproduce a design or part of the design for your own personal use or to be produced for you by any third party. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the www.kncouture.com site without written permission from Katja Nuutinen Couture. All rights on this website are owned by Katja Nuutinen Couture.

 

 

 

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